Terms
Terms and Conditions
Last Updated: July 17, 2026
These Terms and Conditions (“Terms”) govern your use of ondutystore.com and any purchase made from Streber LLC d/b/a On Duty Uniforms (“On Duty Uniforms,” “we,” “us,” or “our”).
By accessing the website, creating an account, submitting an order, or purchasing a product, you agree to these Terms and our Privacy Policy and Shipping and Returns Policy.
Do not use the website if you do not agree to these Terms.
1. Eligibility and Lawful Use
You must be legally capable of entering into a binding agreement to make a purchase through the website.
You agree to use the website and products only for lawful purposes. You may not use the website to:
Violate any federal, state, or local law
Impersonate another person, department, agency, or organization
Submit false, misleading, or fraudulent information
Interfere with website security or operation
Attempt to gain unauthorized access to an account, system, or network
Copy, scrape, reproduce, or commercially exploit website content without authorization
Purchase, possess, display, or use a restricted product unlawfully
We may refuse service, restrict access, cancel an order, or close an account when we reasonably believe these Terms have been violated or that a transaction may be fraudulent or unlawful.
2. Product Information
We attempt to describe and display products accurately. However:
Product colors may vary by screen or device
Manufacturers may change product specifications, packaging, materials, or design
Images may show optional accessories or decoration not included with the product
Measurements and sizing information are approximate
Product availability may change without notice
You are responsible for reviewing product descriptions, sizing information, color selections, quantities, customization instructions, and compatibility before submitting an order.
3. Orders and Acceptance
Your submission of an order is an offer to purchase and does not constitute our acceptance.
We may review, decline, limit, or cancel an order for reasons including:
Product unavailability
Pricing or description errors
Suspected fraud
Payment authorization issues
Shipping restrictions
Legal or regulatory requirements
Department-program restrictions
Inability to verify customer or order information
An order is accepted when we confirm acceptance or begin processing or fulfilling it.
If we cancel a paid order, we will issue an appropriate refund to the original payment method.
4. Prices, Taxes, and Payment
Prices are displayed in United States dollars unless otherwise stated.
Prices, promotions, product availability, and shipping charges may change without notice. The price applicable to an order is generally the price displayed when the order is submitted, subject to correction of obvious errors.
Applicable sales tax, shipping charges, customization fees, alteration fees, and other charges will be displayed during checkout or communicated before the work is authorized.
You represent that:
The payment information you provide is accurate
You are authorized to use the payment method
Sufficient funds or credit are available
You authorize us and our payment providers to charge all amounts associated with the order
5. Pricing and Website Errors
We may correct typographical errors, inaccurate product information, incorrect promotions, inventory errors, or pricing mistakes at any time.
When an error affects an order, we may contact you for instructions, offer the correct terms, or cancel and refund the affected portion of the order.
We are not obligated to fulfill an order at an obviously incorrect price.
6. Product Availability and Backorders
Items shown as available may become unavailable before an order is fulfilled.
Some products may be sourced from manufacturers or distributors after an order is placed. Estimated availability and shipping dates are not guarantees.
If an order cannot be shipped within the stated or legally permitted timeframe, we may contact you regarding the delay and provide available options, which may include consenting to the delay, substituting an item with your approval, or canceling the affected item for a refund.
7. Alterations, Decoration, and Customized Products
Altered, decorated, or customized products include, without limitation:
Hemmed garments
Garments that have been taken in, let out, tapered, shortened, lengthened, or otherwise modified
Embroidered products
Screen-printed products
Heat-applied or transfer-printed products
Engraved or personalized products
Products with names, titles, badge numbers, department identifiers, logos, insignia, patches, emblems, or custom lettering
Products manufactured or modified according to customer instructions
You are responsible for confirming all sizes, colors, quantities, spellings, artwork, logos, placement instructions, and alteration measurements before approving an order.
Once alteration, decoration, customization, or production has begun, the order generally cannot be changed or canceled.
Except where required by law or where the product is defective due to our error, altered, decorated, or customized merchandise is final sale and is not eligible for return, exchange, refund, or store credit.
8. Artwork, Logos, and Customer-Submitted Materials
When you provide artwork, a logo, trademark, badge, seal, insignia, emblem, name, or other material, you represent and warrant that:
You own the material or have permission to use it
Our reproduction of the material will not violate another party’s rights
You have any required authorization from the applicable department, agency, employer, organization, or trademark owner
The requested use is lawful
You grant us a limited license to reproduce, modify, format, and use submitted materials as necessary to quote, produce, and fulfill the order.
We may reject any artwork or customization request that we believe may be unlawful, infringing, deceptive, offensive, unauthorized, or inconsistent with our business policies.
You agree to be responsible for claims, losses, or expenses arising from materials or instructions you provide, except to the extent caused by our own unlawful conduct.
9. Department and Agency Products
Certain uniforms, badges, patches, emblems, insignia, identification products, or restricted equipment may require proof of employment, agency authorization, approval from a department administrator, or other documentation.
We may contact a department, employer, agency, or authorized administrator to verify eligibility or obtain approval.
Submitting an order does not guarantee approval. We may refuse or cancel an order when authorization cannot be verified.
Customers may not purchase, display, or use uniform items, insignia, or identification products for impersonation, misrepresentation, or any unlawful purpose.
10. Department Ordering Portals
Certain customers may receive access to department-specific ordering portals, allowances, products, pricing, or approval workflows.
Portal purchases may be subject to additional terms established by the participating department or organization, including:
Spending limits
Approved product lists
Required administrator approval
Payroll-deduction or allowance rules
Pickup or delivery restrictions
Employment or membership verification
Department administrators may be able to view information related to purchases submitted through their organization’s portal.
We may suspend portal access when directed by the participating organization or when eligibility cannot be verified.
11. Firearms and Ammunition
The website may advertise or provide information concerning firearms, ammunition, and related products. Firearms and ammunition are not available for direct online checkout through ondutystore.com.
Website listings are informational and do not constitute approval of a sale, transfer, possession, or delivery.
Any firearm or ammunition transaction must be handled separately and is subject to all applicable:
Age and identification requirements
Background checks
Licensing requirements
Transfer procedures
Waiting periods
Residency requirements
Federal, state, and local restrictions
We may refuse any transaction that we believe is prohibited, unsafe, suspicious, or otherwise inconsistent with applicable law or company policy.
Nothing on the website constitutes legal advice regarding the ownership, possession, transportation, transfer, or use of firearms, ammunition, knives, body armor, or other regulated products.
12. Shipping, Pickup, Returns, and Refunds
Shipping, store pickup, returns, exchanges, and refunds are governed by our Shipping and Returns Policy, which is incorporated into these Terms.
Customers are responsible for providing a complete and accurate shipping address. Additional charges resulting from an incorrect address, refused shipment, or unclaimed package may be deducted from a refund or charged to the customer where permitted.
13. Order Cancellation
Orders for standard, unaltered, and undecorated merchandise may be canceled before processing or fulfillment begins, subject to our approval.
Orders cannot ordinarily be canceled after:
Alteration has begun
Decoration has begun
Custom products have entered production
An item has shipped
A supplier has imposed a noncancelable charge
Contact us immediately at cs@ondutystore.com or 845-809-3037 to request cancellation. We cannot guarantee that a cancellation request will be received before processing begins.
14. Promotions and Discount Codes
Promotions and discount codes:
Are valid only during the stated promotional period
May be subject to product or customer restrictions
May not be combined unless expressly stated
Have no cash value
May be limited to one use per customer or order
May be changed or withdrawn where legally permitted
We may reject or cancel the unauthorized, fraudulent, or unintended use of a promotion.
15. Intellectual Property
The website and its content, including text, photographs, graphics, logos, icons, product arrangements, software, and page design, are owned by or licensed to On Duty Uniforms and are protected by applicable intellectual-property laws.
You may use the website only for personal or authorized business purchasing purposes.
You may not reproduce, distribute, modify, publish, sell, license, reverse engineer, or commercially exploit website content without our prior written authorization.
Third-party product names, logos, trademarks, and images remain the property of their respective owners.
16. Reviews and Other User Content
When you submit a review, photo, testimonial, suggestion, or other content, you grant us a nonexclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute that content for lawful business and promotional purposes.
You represent that submitted content:
Is accurate to the best of your knowledge
Does not violate another party’s rights
Does not contain unlawful, threatening, defamatory, fraudulent, or malicious material
Does not contain malware or harmful code
We may remove or decline to publish content at our discretion, subject to applicable law.
17. Third-Party Services and Links
The website may contain links to or integrations with third-party websites and services.
We do not control and are not responsible for third-party content, availability, security, privacy practices, products, or services. Your use of a third-party service is subject to that party’s terms and policies.
18. Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We do not warrant that:
The website will always be uninterrupted, secure, or error-free
Product descriptions will be free of every error
Website defects will always be corrected
The website or server will be free of harmful components
Products may be subject to warranties offered by their manufacturers. We do not provide additional warranties except where expressly stated in writing.
Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
19. Limitation of Liability
To the fullest extent permitted by law, On Duty Uniforms and Streber LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the website, an order, a product, a delay, or these Terms.
To the fullest extent permitted by law, our total liability arising from a particular order or product will not exceed the amount you paid us for the product or order giving rise to the claim.
These limitations do not apply where prohibited by law or to liability that cannot legally be limited.
20. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Streber LLC, On Duty Uniforms, and their owners, employees, agents, and service providers from claims, damages, liabilities, costs, and expenses arising from:
Your unlawful or unauthorized use of the website or a product
Your violation of these Terms
Materials, artwork, logos, or instructions you submit
Your infringement of another party’s rights
Your fraudulent or misleading conduct
This section does not require indemnification for losses caused solely by our own unlawful conduct.
21. Governing Law and Venue
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Any legal proceeding arising from these Terms, the website, or a purchase must be brought in a court with appropriate jurisdiction located in Dutchess County, New York, unless applicable consumer law requires otherwise.
22. Severability
If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.
23. No Waiver
Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
24. Entire Agreement
These Terms, together with the Privacy Policy, Shipping and Returns Policy, order details, product-specific disclosures, and any applicable department-program terms, constitute the agreement between you and us concerning the website and your purchase.
25. Changes to These Terms
We may update these Terms periodically. Updated Terms will be posted with a revised “Last Updated” date.
Changes apply prospectively unless otherwise stated or permitted by law.
26. Contact Information
Streber LLC d/b/a On Duty Uniforms
10 Corporate Park Drive
Hopewell Junction, NY 12533
Email: cs@ondutystore.com
Telephone: 845-809-3037
Website: ondutystore.com