Help
Questions we get a lot
Can’t find it here? Call 845.809.3037 or email cs@ondutystore.com.
01
Do you embroider names and sew patches?Yes — in-house, not sent out. Name embroidery starts at $6 for one line; patches, rank, badge tabs, hemming, and pant striping are all done here. Add them to any eligible item on the product page.See services →
02
Can I get fitted in person?Yes. The Hopewell Junction showroom does fittings by appointment — call ahead and we’ll pull your sizes before you arrive.Visit the showroom →
03
My department wants to set up accounts for everyone.That’s the department portal: approved catalogs, per-officer allowances, purchase approvals, POs and net terms, and roster reporting under your agency’s login.Department Programs →
04
How do I find an item by model number?Search by SKU, model number, or brand from the bar at the top of any page — partial model numbers and near-misses still find the right item.Search the catalog →