Questions we get a lot

Can’t find it here? Call 845.809.3037 or email cs@ondutystore.com.

  • Do you embroider names and sew patches?

    Yes, in-house, not sent out. Name embroidery is $9 for one line and $2 for each extra line; patches, rank, hemming, and pant striping are all done here. Add them to any eligible item on the product page.

    See services
  • Can I get fitted in person?

    Yes. The Hopewell Junction showroom does fittings by appointment. Call ahead and we’ll pull your sizes before you arrive.

    Visit the showroom
  • My department wants to set up accounts for everyone.

    That’s the department portal: approved catalogs, per-officer allowances, purchase approvals, POs and net terms, and roster reporting under your agency’s login.

    Department programs
  • How do I find an item by model number?

    Search by SKU, model number, or brand from the bar at the top of any page. Partial model numbers and near-misses still find the right item.

    Search the catalog