Questions we get a lot
Can’t find it here? Call 845.809.3037 or email cs@ondutystore.com.
Do you embroider names and sew patches?
Yes, in-house, not sent out. Name embroidery is $9 for one line and $2 for each extra line; patches, rank, hemming, and pant striping are all done here. Add them to any eligible item on the product page.
See servicesCan I get fitted in person?
Yes. The Hopewell Junction showroom does fittings by appointment. Call ahead and we’ll pull your sizes before you arrive.
Visit the showroomMy department wants to set up accounts for everyone.
That’s the department portal: approved catalogs, per-officer allowances, purchase approvals, POs and net terms, and roster reporting under your agency’s login.
Department programsHow do I find an item by model number?
Search by SKU, model number, or brand from the bar at the top of any page. Partial model numbers and near-misses still find the right item.
Search the catalog

